SHIPPING POLICY

This Shipping Policy explains how orders placed through StillKickingCo.com are processed and delivered.

  1. SHIPPING DESTINATIONS

Still Kicking Co. currently ships to eligible addresses within the United States.

Available shipping destinations and services are displayed during checkout. We do not ship to locations that cannot be selected at checkout.

Some carriers may have restrictions for P.O. boxes, APO/FPO addresses, U.S. territories, or remote locations. Please contact us before ordering if you are unsure whether delivery is available to your address.

  1. ORDER PROCESSING

Most standard products are processed within 2–5 business days.

Personalized, printed-to-order, or made-to-order products generally require 3–7 business days before shipment.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time is separate from shipping transit time. During holidays, product launches, sales, severe weather, or periods of unusually high demand, processing may take longer.

  1. ESTIMATED DELIVERY

After processing, standard U.S. delivery generally takes approximately 4–8 business days.

A typical order may therefore arrive approximately 6–13 business days after it is placed. These delivery periods are estimates and are not guaranteed arrival dates.

Any more specific delivery estimate shown at checkout or in your order confirmation should also be treated as an estimate unless we expressly state that it is guaranteed.

  1. SHIPPING RATES

Standard shipping charges are calculated and displayed at checkout before payment.

Free standard U.S. shipping may be available for qualifying orders of $69 or more after discounts and before taxes.

Temporary promotions may have different conditions. The shipping rate displayed during checkout is the rate that applies to your order.

  1. ORDER TRACKING

When your order ships, you will receive a shipping confirmation email containing tracking information, when tracking is available.

Tracking information may take 24–72 hours to update after the shipping label is created. A label-created status does not necessarily mean the carrier has already scanned the package.

If tracking has not updated for more than 7 business days, contact service@stillkickingco.com.

  1. MULTIPLE PACKAGES

Products in the same order may be produced or shipped from different facilities. As a result, your order may arrive in more than one package and on different dates.

Receiving only part of your order does not necessarily mean that the remaining items are missing. Separate tracking information may be provided for each shipment.

You will not be charged additional shipping solely because we divide an order into multiple packages.

  1. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

Before placing your order, verify:

  • The recipient’s full name;
  • Street number and street name;
  • Apartment, unit, or suite number;
  • City, state, and ZIP code; and
  • Contact information.

If you notice an address error, contact service@stillkickingco.com immediately. We will try to update the address, but changes are not guaranteed after production or shipment begins.

Still Kicking Co. is not responsible for delivery delays or losses caused by incorrect or incomplete information supplied by the customer.

If an order is returned as undeliverable, additional shipping charges may apply before it can be shipped again.

  1. DELAYS

Carrier delays, severe weather, natural disasters, transportation interruptions, labor disruptions, holiday demand, incorrect addresses, security checks, and other circumstances outside our reasonable control may affect delivery.

If we learn that we cannot ship your order within the promised time, we will contact you with an updated shipping estimate and, when required, offer you the choice to accept the delay or cancel the affected order for a full refund.

  1. LOST PACKAGES

If tracking shows no movement for more than 10 business days beyond the estimated delivery period, contact service@stillkickingco.com.

Include:

  • Your order number;
  • Your complete shipping address; and
  • Any relevant tracking information.

We may ask you to confirm the address, contact the carrier, or complete a loss claim before a replacement or refund is approved.

  1. PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

  • Check around the delivery location;
  • Ask members of your household;
  • Check with neighbors, a building office, mailroom, or reception desk;
  • Allow one additional business day, because some carriers scan packages early; and
  • Contact the carrier using the tracking number.

If the package is still missing, contact service@stillkickingco.com within 7 days of the delivery scan. We will help investigate, but a delivered carrier scan does not automatically guarantee a refund or replacement.

  1. DAMAGED SHIPMENTS

If your order arrives damaged, keep the product, original packaging, and shipping label.

Email service@stillkickingco.com within 7 days of delivery with your order number and clear photographs of the damage. We will review the issue and provide an appropriate solution.

  1. CONTACT US

Still Kicking Co.
Email: service@stillkickingco.com

We normally respond within 1–2 business days.