REFUND & RETURN POLICY

Last updated: August 19, 2026

Thank you for shopping with Still Kicking Co. We want you to feel confident about every purchase. Please review the following policy before placing your order.

  1. RETURN ELIGIBILITY

You may request a return within 30 days after your order is marked as delivered.

To be eligible for a return, the item must be:

  • Unworn, unwashed, and unused;
  • Free from stains, odors, pet hair, or other signs of wear;
  • In its original condition;
  • Returned with any original tags or packaging, when applicable; and
  • Accompanied by your order number or proof of purchase.

Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.

To start a return, email service@stillkickingco.com with:

  • Your full name;
  • Your order number;
  • The item you would like to return;
  • The reason for the return; and
  • Photographs, if the item is damaged, defective, or incorrect.
  1. PERSONALIZED AND CUSTOM-MADE ITEMS

Because personalized and custom-made products are created specifically for you, they cannot normally be returned, exchanged, or refunded.

This includes products customized with a birth year, name, date, phrase, color combination, or other customer-selected detail.

Personalized products may qualify for replacement or refund only if:

  • The item arrives damaged or defective;
  • We send the wrong product, size, color, or design; or
  • The personalization does not match the information submitted with your order because of an error made by Still Kicking Co. or our production partner.

We are not responsible for errors in personalization details entered or approved by the customer. Please carefully check all spelling, dates, numbers, sizes, colors, and other selections before completing your purchase.

  1. NON-RETURNABLE ITEMS

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Personalized or custom-made products;
  • Final-sale or clearance products;
  • Gift cards;
  • Items that have been worn, washed, altered, or damaged after delivery;
  • Items returned more than 30 days after delivery; and
  • Items without sufficient proof of purchase.
  1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If an item arrives damaged, defective, misprinted, or different from what you ordered, email service@stillkickingco.com within 7 days of delivery.

Include your order number and clear photographs showing:

  • The entire item;
  • The problem or damaged area;
  • The printed design or personalization; and
  • The shipping label or packaging, when relevant.

After reviewing the information, we may offer a replacement, refund, or another appropriate solution. If the issue was caused by us or our production partner, you will not be charged return or replacement shipping.

Please do not discard a damaged item or its packaging until we confirm that it is no longer needed.

  1. WRONG SIZE OR CHANGE OF MIND

Please review the size chart on the product page before ordering.

If you select the wrong size, color, or style, or simply change your mind, the item may be returned only if it is not personalized and otherwise meets our return conditions.

Customers are responsible for return shipping costs for size-selection issues, change-of-mind returns, or other reasons not caused by Still Kicking Co.

Original shipping charges are not refundable unless the return results from our error.

  1. EXCHANGES

We do not guarantee direct exchanges because inventory availability can change.

The fastest way to receive a different item is usually to return the eligible original item and place a new order. Contact service@stillkickingco.com before returning your item so we can confirm the available options.

Personalized products cannot be exchanged unless they are damaged, defective, or incorrect due to our error.

  1. RETURN SHIPPING

Approved returns must be shipped to the return address provided by our customer service team.

Do not mail returns to the address shown on the original package unless we specifically instruct you to do so. Some products may be fulfilled by different production facilities.

Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect due to our error.

We strongly recommend using a trackable shipping service. Still Kicking Co. is not responsible for unauthorized returns or return packages lost in transit.

  1. REFUNDS

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days for your bank or card issuer to process the refund after it has been issued.

Original shipping charges are non-refundable unless the order was incorrect, damaged, or defective due to our error.

If more than 15 business days have passed since we approved your refund, please contact service@stillkickingco.com.

  1. ORDER CHANGES AND CANCELLATIONS

Many of our products are printed or produced after an order is placed.

If you need to change or cancel an order, contact us within 2 hours of placing it. We will make a reasonable effort to help, but changes and cancellations are not guaranteed.

Once an order has entered production or has been shipped, it normally cannot be changed or canceled.

Adding an item to your shopping cart does not reserve inventory or guarantee that an order can be changed later.

  1. UNCLAIMED OR RETURNED PACKAGES

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, we will contact you when it is received.

Additional shipping charges may apply if you request reshipment. Personalized and made-to-order products returned as undeliverable are not automatically eligible for a refund.

  1. CONTACT US

For return or refund questions, contact:

Still Kicking Co.
Email: service@stillkickingco.com

Customer service inquiries are normally answered within 1–2 business days.